Frequently asked questions
Sign up to enter participatory processes, add proposals, share ideas in the discussions or make comments. If you are registered or registered in Esparreguera you can participate in the voting of proposals.
If you have any questions or issues that are not listed below you can send an email to firstname.lastname@example.org.
What is Esparreguera Decideix?
A platform to build the Esparreguera we want, with shared vision and in accordance with a deepening exercise of participatory local democracy.
Esparreguera Decideix is the digital platform for the participation of the City Council of Esparreguera to build a more democratic city. A space of reference to build an open, transparent, collaborative city with the protagonism of the inhabitant.
Esparreguera Decideix is a platform based on open source participation.
How can I participate in Esparreguera Decideix?
- Check the active participation processes.
- Browse the proposals that citizens make.
- Get to know all the dates of the appointments and the debates.
- Filter the contents that interest you based on variables such as the neighborhood, themes or tags.
- Make new proposals.
- Share the proposals on social networks.
- Track the proposals
- Get to know all the dates of the appointments and the discussions that have been carried out there.
- After the on-site appointments, consult the platform throughout the course of the debates and the contributions generated.
- Make a proposal and follow all the evolution.
Esparreguera Decideix activities that they involve citizenship and develop in the phases of communication, diagnosis, contributions, decisions, results and evaluation of the proposals. These phases can be viewed in each participatory process.
Spaces of participation
Channels or permanent participation environments. Unlike the processes, they do not have a defined start and end date.
Meetings and work spaces related to active participation processes.
Digital spaces to inform you and decide on the proposals, skills in some processes.
Contributions from users who, in some cases, can receive support from the same users. Some of them will have a decision-making function, and others will have a purely consultative role. Each process will have its own rules.
In some processes a space will be enabled for the contribution of the users to the thread of a proposal or debate and that they can receive a negative or positive evaluation.
The verification of residence does not work for me
Check the following possibilities:
Have you put the DNI or the document with all the characters together, including the letter at the end?
Are you sure you are registered in the municipality of Esparreguera?
There may be some problem with your data in the registry. Check the Citizen Attention Office and confirm that your information is correct.
If all the steps above do not solve the problem, you can send us an email to email@example.com.
I am not registered in Esparreguera, why can not I make and participate in the voting of the proposals?
Anyone can make proposals to the platform, but only people enrolled in Esparreguera will be able to participate in the voting of the proposals, since it is about making decisions that will affect the municipality and the people who live there, and therefore it seems to us that It is they who have to make the final decision. It is true that there are people who are not registered in Esparreguera and, in spite of everything, they can be affected by these decisions, but the census is the largest census available to us, which allows us to reach as many people as possible and, At the same time, it guarantees that the participation process is safe.
What is checking my account for?
To use the platform you need a user account. Depending on the degree of verification you can do more or less things:
If you register with the email address and verify it, you can participate without giving any other information.
If after registering and doing the basic verification, you want to participate in the voting of proposals, you will need to verify the residence through the platform, informing your ID or identification document and your date of birth.
You can always participate in the contact point of the Citizen Service Office where you will be told and will give you support on how to do it.
Do I need a mobile phone or internet access to participate?
No. All the actions related to the proposals, both to create, to support or to inform us, can be done in person to the point of attention of the Office of Citizen Services. You can also create a completely verified user account, if you want to use the platform.
How do I create and verify my account?
First you need to create an account. Create and fill out the requested information. It is a requirement to check the box for acceptance of the conditions of use. By creating a new account you will receive an email at the address you specified, and you will have to click on the link that contains (the link that says "Confirm My Account") to finish creating this account.
Once you have created the basic account, and then with your email and password, the system will give you the option to do a basic verification. To do so, click on the "My Account" link in the upper right-hand corner, and then click the Verify My Account button.
In those processes where it is necessary, you will also be asked to enter your residence data, to verify that you are registered in Esparreguera (it is important to enter the document number with the letter and the date of birth, and check the box of acceptance of access to the register). If the data is correct, your account will allow you to support the proposals.
I forgot my password or does not work, what can I do?
You can request a new password to be sent to your email. If the previous solution does not work, you can send an email to the address firstname.lastname@example.org, where they will help you to solve the problem associated with your account.
I can not create my account correctly
Check the section The residency verification does not work, in case the problem was in this step, what is the most frequent. If it has not been resolved, check the "How do I create and verify my account?" Section, to make sure that you are following the steps correctly. If the problem still stays, you can send an email to email@example.com, and you will receive assistance.
How can I change my email address, my name, password, unsubscribe or activate or deactivate the notifications that reach me in the email?
Click Enter, enter your email address and password, and press the Enter button. Once this is done, click on My Account, where you will find all the options that will allow you to change your email address, name, password, unsubscribe or activate or deactivate notifications. Once you have made the right change, be sure to click the Save Changes button.